General Terms and Conditions

I. Scope of the General Terms and Conditions

The present General Terms and Conditions apply to transactions concluded between Nordtek Kft. and the buyer entering into a contractual relationship with it.

The “Consumer” means a natural person who, as an end user, in their own name and not for business purposes, submits a request for quotation or places an order (B2C).
“Business Customer” means a legal person or an entity without legal personality (company, sole proprietor, etc.) that submits a request for quotation or places an order for business purposes (B2B).
The joint reference to Consumer and Business Customer in this document shall hereinafter be “Buyer”. The joint reference to Supplier and Buyer in this document shall hereinafter be “Parties”.
-After placing an order, the Buyer is obliged to take delivery of the goods and pay the purchase price, regardless of whether the transaction is concluded for their own account or for the account and at the risk of another party.

These General Terms and Conditions (hereinafter: GTC) apply to all contracts, future contracts and other contractual services, unless the Parties enter into another separate written agreement. They apply to any order or request for quotation placed in any webshop of the Supplier or in any other manner (by e-mail, in person, etc.). They also regulate the basic contractual terms between parties not present at the same time.
The Supplier’s offer shall prevail. The Supplier considers only orders and conditions confirmed by it in writing to be valid. The documents sent by the Supplier to the Buyer contain the availability of these GTC.
A delivery contract is concluded between the Parties by the Buyer’s order and the Supplier’s confirmation, which is created by the Supplier’s order confirmation. In the contract between the Parties, the rights and obligations of the Parties are governed by these GTC, unless the Buyer objected to this in writing before the conclusion of the contract.
The delivery contract enters into force when the Supplier confirms the order in writing. The order shall be deemed fulfilled by delivery if the delivery of the goods precedes the confirmation.
Any deviation of the properties of the goods from the offer, sample, trial or preliminary delivery is permitted on the basis of the European standard in force at any time or other relevant technical standard, and in all cases where, despite any care, the deviation is unavoidable in the manufacture of the products and the determination of values.
The data provided by the Supplier regarding the properties of the goods, percentage content and mixing ratio of products shall be considered approximate average values.
It is the Buyer’s responsibility to verify the compatibility of the product purchased from the Supplier and any other material of the Buyer that comes into contact with the Supplier’s product. The Supplier may, without obligation, provide further data and information concerning the application of the products beyond the handling and use instructions, but this does not exempt the Buyer from carrying out their own usage research and testing. The Supplier excludes its liability for compatibility. The Supplier provides the Buyer with a product sample so that the Buyer can perform a product compatibility test. The conditions for providing the product sample are regulated later in this document.
For the performance of the Supplier’s administrative and logistical tasks, the Supplier has contracted with its group-level Shared Service Center (SSC) service-providing member, Nordtek Packaging Ltd.In the administrative and logistical processes, the SSC acts on behalf of the Supplier.

II. Registration / online purchase

The User may place an order or request for quotation in the webshop after registration. During purchase/registration, the User is obliged to provide their own true data. The Service Provider excludes its liability if the User uses its services in the name of another person or with another person’s data.
One user account may be registered with one e-mail address. The User may register a Consumer account (private individual) or a Business Customer account (Company) in the webshop.
Consumer account (private individual): the user may register only as a private individual, may not provide a tax number in the profile data and may not change the account type.
Business Customer account (Company): the User may register as a Business Customer (company, sole proprietor, etc.), may not change the tax number in the profile data, and may contact the Supplier in writing with such a request. When registering as a Business Customer (company), only one tax number may belong to one e-mail address. The User may delete the user account at any time. In the event of deletion, the User will no longer have access to the history in the user account. The User may request copies of documents relating to previous transactions through the Supplier’s central contact details.
After registration, the User logs into the webshop and may begin shopping. The User sets the number of pieces of the product or products they wish to purchase and places them in the cart. The items placed in the shopping cart can be viewed by clicking the “Cart” button at the top of the website. Here, items can also be deleted or the number of pieces of a given item can be modified. If the User wishes to purchase the products, by clicking the “Proceed to checkout” button, they may fill in their contact details and billing address. In the next step, the User may specify the desired delivery and payment method.
In the next step, the User may review the summary of their order. After accepting the General Terms and Conditions and the Privacy Policy, by submitting the order, the Buyer orders the products in their shopping cart. After placing the order, the User receives an order confirmation e-mail at the registered e-mail address.
With respect to products that are listed in the webshop without stock, requested in larger quantities, or cannot be ordered immediately for any other reason, the Buyer may submit a request for quotation to the Supplier. The process of requesting a quotation is similar to the ordering process. Before submitting the request for quotation, the Buyer accepts this General Terms and Conditions document of the Supplier and the Privacy Policy, which conditions shall remain in force even if the request for quotation turns into an order or contract. After submitting the request for quotation, the User receives an order confirmation e-mail at the registered e-mail address.
The Supplier shall not be liable in any way for delivery delays or other problems or errors attributable to data provided incorrectly and/or inaccurately by the User.
The Buyer acknowledges that, for the purchased product, we can provide only those documents that can be downloaded from the product page of our webshop. If another type of document is required, the Supplier can provide it only if the Buyer indicated the request in advance before placing the order and the Supplier confirmed the availability of the requested document. By placing the order, the Buyer accepts that, thereafter, the Supplier cannot provide other types of documents.
The Supplier shall not be liable for damages arising from the User forgetting their password or it becoming accessible to unauthorized persons for any reason not attributable to the Service Provider.
The unit of measurement for dip tube cutting is milimeter in all cases.
The Buyer can always find the current, effective General Terms and Conditions and Privacy Policy in the footer or header of the website.

III. Delivery

The delivery terms are contained in the Supplier’s order confirmation. The delivery methods available for online purchases are contained in the information under the Delivery and payment section in the footer of the Supplier’s webshop. Unless otherwise agreed, the risk of damage passes to the Buyer upon handover to the freight forwarder or carrier, but no later than when the goods leave the Supplier’s warehouse.
The Supplier reserves the right, with notification to the Buyer, to deviate from the ordered quantity by +/– 2%, depending on the production and packaging of the product.
The Supplier reserves the right to preliminary delivery. Unless otherwise agreed, the Supplier is entitled to make partial deliveries to any extent at its discretion.
The Supplier delivers the goods packaged, and the packaging material is provided by the Supplier. If the packaging entails additional costs – for example due to the Buyer’s special request – the Supplier shall notify the Buyer of this in advance. In the case of a Consumer purchase, the fees related to environmental responsibility are paid by the Supplier in accordance with the legislation in force at the time of delivery, and their amount is included in the invoice amount. If the Supplier delivers to a B2B Business Customer, the payment of the fees shall be borne by the Business Customer and/or the Supplier on the basis of the legislation in force at the time of delivery.
The basis of delivery is the sample inspected by the Business Customer or the product description or technical drawing. The Buyer is responsible if, in the absence of these, or without knowing or examining them, they order an unsuitable product. In the case of delivery based on a sample or submitted drawing, the Business Customer is not entitled to make a complaint. In the case of submitted samples and drawings, the Supplier delivers on the basis of the sample/drawing approved by the Business Customer. It shall be deemed the approval of the Business Customer if the Supplier has confirmed the order and the Business Customer has become aware of, accepted and not complained about its conditions.
The Supplier delivers the ordered goods in the quality complying with the requirements of the applicable EU standard at any time, or, in the absence thereof, in the quality complying with the requirements of manufacturing standards.

IV. Delivery deadlines

Delivery deadlines and dates shall be deemed to have been met if the subject matter of the contract leaves the Supplier’s warehouse or the loading place of the goods by the expiry date. The Supplier assumes no liability for delays caused by the fault of carrier companies or courier services.
In the case of delivery from warehouse and an order placed in the webshop, the delivery deadline is 4 working days, which starts when all conditions necessary for delivery are available, and, in the case of advance payment, when the consideration for the goods has arrived in the Supplier’s bank account. The delivery deadline may be longer if the product ordered by the Buyer is a set that can only be produced with modification, typically by modifying the length of the tube. For more details, see point IV./6. The Supplier is entitled to specify a delivery deadline longer than the delivery deadline set out in this point if it informs the Buyer of this during the purchase process, before or during it. Such cases may occur especially during periods of significantly increased purchases or in the event of stocktaking carried out in the Supplier’s warehouse. The Supplier informs the Buyer of the longer delivery time in the webshop, and the Buyer acknowledges such information by placing the order.
In the case of orders beginning with an offer and not automatically placed in the webshop, the delivery deadline stated in the Supplier’s confirmation shall be decisive. The delivery deadline means the release of the goods from the Supplier’s warehouse.
Delivery deadlines shall be extended to the extent corresponding to the magnitude of the obstacle in the event of force majeure, if the events demonstrably significantly affect the manufacture or delivery of the goods, even if these circumstances occur at the Supplier’s subcontractors.
Such a force majeure event is an unusual, unforeseeable circumstance beyond the Supplier’s control, the consequences of which the Supplier or its subcontractor would not have been able to avert even with the most careful diligence, e.g.: war, uprising, epidemic, pandemic, terrorist act, strike, accident, fire, flood, serious disruption of energy supply, traffic chaos, congestion, or another unforeseeable and unavoidable obstacle.
The occurrence of the above circumstances excludes the Supplier’s liability.
The Supplier must notify the Buyer without delay of the occurrence of the obstructing circumstance.
The upper limit of the Buyer’s claim for damages arising from delayed performance and non-performance shall be no more than 5% of the value of the contract, provided that gross negligence occurred on the part of the Supplier.
Tube cutting and delivery times in the case of purchasing sets: In the case of purchasing a set, you can be certain that the products paired with each other will be perfectly compatible with each other. If you choose a set with a dispenser (pump, sprayer), the tube length will be of the appropriate length for the bottle. In order to equip the dispenser in the set with a tube of appropriate size, we always adjust the length of the tube to the ordered bottle. We ensure this by cutting the tube, which has no additional cost. In most cases, primarily in the case of purchasing smaller quantities, this does not result in an increase in delivery time. In the case of larger items, quantities of several thousand, tube cutting (adjusting the tube length of dispensers to the bottle height) is more time-consuming; therefore, a longer delivery time must be calculated with (1–2 weeks).

V. Product sample

The Supplier provides the Buyer with a free product sample from certain products in order for the Buyer to be able to carry out a product compatibility test. A free product sample is available for those products where this is indicated on the product data sheet. The Supplier provides the Buyer with a free product sample from a maximum of 3 products, in a quantity of 1 piece/product. The delivery cost of the product sample shall be borne by the Business Customer. Ordering additional pieces involves a cost.
Ordering samples from products belonging to certain product categories is not automatically available from the webshop; however, a free sample may still be provided. These particularly apply to products whose unit packaging contains several pieces of product and the product can only be sold by unit packaging (e.g. 100–200 pcs/unit packaging, or 1 kg/unit packaging). Such products may include: Raw materials, Food packaging, Gallon Pump, Fragrance, Eco-friendly packaging, Cosmetic raw materials, Cosmetic accessories, Plastic box, Bags, etc. In the webshop, the availability of a free product sample is not indicated on the product data sheet of these products. If you would like to request a sample from a product belonging to such a category, please indicate this in the comments field when placing the order, or contact our colleagues.
A maximum of 3 free product samples may be requested per order and per shipment. The supplier reserves the right to unilaterally reduce the number of free samples provided without justification.
Such a case of force majeure is an unusual, unforeseeable circumstance which is beyond the will of the Supplier and the consequences of which the Supplier or its subcontractor would not have been able to prevent even with utmost care: war, insurrection, epidemic, pandemic, terrorist act, strike, accident, fire, flood, severe power outage or other unforeseeable and unavoidable obstacle.
Occurrence of the above circumstances shall release the Supplier from any liability.
The Supplier shall immediately notify the Customer of any obstacle as soon as it occurs.
The Supplier reserves the right to refuse to provide a sample without giving reasons, while simultaneously informing the Buyer. In such a case, the Buyer is not entitled to compensation.

VI. Prices

The Supplier displays both gross prices (increased by VAT) and net prices in the webshop in order to make them easier for both the Consumer and the B2B Business Customer to understand. The displayed gross price (the applied VAT rate) is adjusted to the localization of the webshop; it may change when the order is placed if the Buyer requests delivery to a delivery address different from the localization of the webshop, or if the registered office of the Business Customer differs from it.
Unless otherwise agreed, the Supplier’s prices shall be understood as net prices on EXW Budapest parity from the warehouse of the Supplier’s contracted Shared Service Center, and include only the cost of packaging.
In the case of sales to domestic Consumers, intra-Community Consumers, and domestic or foreign Business Customers without an EU VAT number, the VAT in force at any given time shall be charged. The Supplier shall consider EU VAT numbers provided by the Business Customer valid for the purposes of EU VAT exemption only after VIES verification.
The Buyer shall bear any unforeseeable additional costs of performing the fulfilment which the Parties did not take into account during pricing, unless it can be proven clearly and unambiguously that the Supplier is solely responsible for their occurrence.
If, with respect to the handover of the goods (freight costs and bearing of risk of damage, etc.), the Parties agree on a different commercial practice from the above (such as DAP, etc.), then these shall be interpreted according to the 2020 INCOTERMS agreement.
If, despite the greatest care of the Supplier, an incorrect price appears on the interface of the webshop – in particular an obviously incorrect price, e.g. a price significantly different from the commonly known, generally accepted or estimated price of the product, or a “0” price displayed due to a system error, or missing digits – the Supplier is not obliged to deliver the product at the incorrect price, and is also not obliged to compensate the Buyer in any way. Knowing the correct price, the Buyer is entitled to withdraw from their intention to purchase. The Supplier reserves the right to change the prices of the products appearing in the webshop without prior notice. By using the webshop, the Buyer accepts these conditions of the Supplier.
The Supplier is entitled to use the correct price and/or delivery cost if, in the webshop order summary process, due to any calculation error, the system displays a total price different from the actual price. In such cases, the Supplier – after informing the Buyer in advance – reserves the right to modify or delete the order, after which the Buyer shall not be entitled to compensation.

VII. Payment and settlement, retention of title

The payment terms are contained in the Supplier’s order confirmation. The payment methods available for online purchases are contained in the information under the Delivery and payment section in the footer of the Supplier’s webshop.
Payment must be made within the agreed deadline, in such a way that the invoiced amount is available in the Supplier’s account no later than the due date. The Supplier delivers following advance payment.
The invoice amount does not include the bank charges incurred in connection with settling the invoice. In the case of payment by bank transfer, the bank cost and any other incurred costs shall be borne by the Buyer.
In the event of exceeding the payment deadline, the Buyer is obliged to pay default interest for the calendar days of payment delay. The rate of default interest is the central bank base rate in force at any time according to the Supplier’s registered office, plus 8%, calculated on the full overdue amount. The Supplier reserves the right to enforce further compensation. In the event of non-payment by the Buyer, the costs incurred in connection with collection shall be borne by the Business Customer (lawyer’s fees, collection fees, duties, other legal fees).
The goods remain entirely the property of the Supplier until the full settlement of their consideration. If the Buyer falls into payment delay, the Supplier is entitled to have the goods returned by setting an appropriate deadline. Taking back the goods does not in itself constitute withdrawal from the contract.
The Supplier is in all cases entitled to request advance payment or other payment security for its ongoing delivery. The Buyer may satisfy the above claims of the Supplier by payment or by providing other appropriate security adjusted to the purchase price.
The Buyer is obliged to take delivery of the ordered goods from the Supplier no later than within 15 days after the Supplier’s notification. If the goods ordered by the Business Customer and procured by the Supplier are not taken over by the Business Customer within 15 days, the Supplier is entitled to invoice the full value of the goods to the Business Customer on the 15th day following the notification, from which day the Business Customer is obliged to pay a storage fee to the Supplier with respect to the goods not taken over. The Supplier informs the Buyer about the amount of the storage fee.

VIII. Right of withdrawal

A private individual Consumer (B2C) may withdraw from a purchase initiated in the webshop within 14 days after receipt. The Supplier must be notified in writing of the intention to withdraw within this deadline. Other conditions for exercising the right of withdrawal:
a. The Consumer may exercise the right of withdrawal by completing the form under the Complaint Handling menu item in the header of the webshop. The condition for exercising the right of withdrawal is completion of the form.
b. The Buyer shall return the product(s), at their own expense, in undamaged condition and in the original quantity, to the Supplier’s warehouse. Warehouse address: 1171 Budapest Pesti út 474.
c. After receiving the products, the Supplier refunds the purchase price of the products, excluding delivery and other handling costs, to the Buyer within 14 days, provided that the returned products correspond in quantity and quality to the quantity and quality sent out.
In the case of purchasing labels, the right of withdrawal cannot be exercised in the case of purchase through the webshop, not even by the Consumer. Further conditions for purchasing labels are available at https://allinpackaging.eu/printing-terms-conditions.
In the case of a Business Customer (B2B), the right of withdrawal is limited; the Business Customer may not withdraw from the contract. The Supplier decides individually in each case on the possible options for withdrawal, the coverage of the related costs and other conditions. In the case of withdrawal from a contract concluded between the Supplier and the Business Customer (B2B), accepted by the Supplier and recorded in writing between the Parties, the incurred costs shall be borne by the Business Customer.
The Supplier reserves the right to refuse to fulfil the Buyer’s order without giving reasons, while simultaneously informing the Buyer. In such a case, the Buyer is not entitled to compensation.

IX. Complaint, liability in the event of defective performance

The Supplier’s complaint handling process begins with a complaint submitted by the Buyer. The Buyer may initiate their complaint by completing the form under the Complaint Handling section in the header of the Supplier’s website. The Supplier accepts only the complaints and claims submitted here as complaints and claims.
The goods are subjected to careful quality control by the Supplier or its agent. The packaging and dispatch process of the goods is documented by video recording by the Supplier or its agent. It is the Buyer’s obligation to inspect the goods immediately upon receipt from the forwarder, carrier, or from their own means of transport, and to take delivery of them quantitatively and qualitatively.
2.1. The Supplier accepts objections due to quantitative shortage, damage to goods, external deficiencies and lack of guaranteed external properties only if the Buyer reports these within 3 working days from receipt. Complaints relating to quantitative shortage or damage to goods received later than 3 working days after receipt shall not be accepted by the Supplier. In such a case, the Buyer is not entitled to compensation.
2.2. Objections to the hygienic and microbiological conformity of the ordered goods may be made within 14 days after receipt. Complaints relating to hygiene received later than 14 days after receipt shall not be accepted by the Supplier. In such a case, the Buyer is not entitled to compensation.
The Supplier has the right to investigate the Buyer’s complaint or claim according to its own procedure and, after the investigation, to decide how it will correct the quantitative or qualitative defect in the case of a justified complaint. The Buyer may not hinder the Supplier in this right and must make available to the Supplier all information and samples requested by the Supplier for the investigation. In the case of a justified complaint, the Supplier takes back the defective product or replaces it with faultless goods, or offers the Buyer a price reduction or refund. The Supplier is entitled to repair the defect and restore the condition existing before the conclusion of the contract, which right the Buyer may not refuse.
If the Buyer does not enable the Supplier to verify the defect, or does not make the given goods or sample available upon request, the Buyer may not rely on a defect in the goods or qualitative non-conformity; the Supplier shall not consider the complaint well-founded and it shall be rejected without further investigation. In such a case, the Buyer is not entitled to compensation.
The Supplier packs the ordered products after control weighing, and indicates the weight information resulting from such weighing on the accompanying documents of the package or shipment, or on the package itself. Based on the weight of the products placed in the package, the Parties have the right to infer the number of products placed in the package.
Without the Supplier’s prior consent, the Buyer may carry out or have carried out modifications to the delivered product only at their own responsibility and expense if it does not meet their needs for any reason. The Supplier may not be obliged to reimburse the costs of such modifications or to take back the modified product; in such a case, the Buyer is not entitled to compensation.
The Supplier’s liability is limited to the extent of the breached contractual obligation, but at most to the value of the defective shipment; the Supplier shall not be liable for other damages and claims, in particular consequential damages and loss of profit.
Tube cutting, tube replacement – undertaking conditions
The unit of measurement used for the length of tubes is in all cases millimetres.
The millimetre value specified when modifying the length of the tube shall be understood as FBOG (From the Bottom Of Gasket – measured from the bottom of the gasket), unless another value has been defined in writing. Another value may be Drawn tube length – the length of the tube removed from the housing from its beginning to its end (tube length).
The modification of the length of the tubes is carried out manually by people with reduced working capacity. The undertaking deadlines depend on their workload and on the quantities. The accuracy of the undertaken length: specified FBOG tube length +/- 2 mm.

X. Fraud, hacker attack with respect to communication between the Buyer and the Supplier

If the Buyer receives an e-mail or other text message with content in which the Supplier indicates that there has been a change in its bank account number, then it is highly likely that the communication between the Buyer and the Supplier has been affected by a hacker attack, and criminals are trying to cause financial damage to the Buyer by fraud. If you do not find the modified bank account number in the GTC or among the Frequently Asked Questions, you are dealing with an attempted fraud.
Our valid account number (EUR) transactions is:
Beneficiary: Nordtek Packaging Ltd.
Account number: IBAN: IE19AIBK93100404954030
SWIFT: AIBKIE2D
Sort code: 931004
Account number: 04954030
AIB Bank
The Supplier excludes its liability for damages caused by a hacker attack or other criminal offence.

XI. Industrial property protection

The Supplier reserves its ownership rights and industrial property protection in respect of quotations, plans, descriptions and other documents; they may be made accessible to third parties only with the Supplier’s prior consent.
If the Supplier has delivered the goods on the basis of documentation provided by the Buyer, the Buyer is responsible for ensuring that the industrial property rights of third parties are not infringed. If, by reference to a third party’s patent right, the manufacture or delivery of these products is prohibited or cancelled, the Supplier, without being obliged to examine the legal situation, is entitled to stop all further activities and claim compensation at the expense of the Business Customer. The Business Customer further undertakes to indemnify the Supplier against all related claims of third parties.

XII. Final provisions

This website of the Supplier is subject to copyright protection. The entire content displayed on the website, or parts thereof – in particular video films, images and illustrations relating to the products – may be used, printed, reproduced, distributed, stored and transferred in any form for a purpose and to an extent other than personal use only on the basis of the Supplier’s prior written permission.
Only the Supplier and entities that have a contractual relationship with the Supplier in this regard are entitled to use the All In Packaging domain name and trademark.
In any legal dispute between the Supplier and the Buyer, the rules and provisions of European Union law valid in the Supplier’s country shall be applied. The competent judicial forum shall be the court according to the Supplier’s registered office.

Effective: June 1, 2026